Samsung has revealed the results of their Galaxy Note 7 investigation and the company has confirmed that the problems with the handsets were due to faulty batteries.
Samsung confirmed that neither the software or the hardware caused the problems and that the issue was faulty batteries on both handsets.
“For the last several months, together with independent industry expert organizations, we conducted thorough investigation to find cause to the Galaxy Note7 incidents.” Koh said, “Today, more than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences.”
The company announced that errors in the design and manufacturing of the batteries by two different suppliers had caused the issues and this explains why the second Note 7 caught fire after the recall.
You can find out more details on Samsung’s findings on the Galaxy Note 7 problems over at their website at the link below.
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