RIM has announced that it will be recalling over 1,000 of its BlackBerry PlayBook tablets due to a software fault, as some models were shipped with a faulty operating system.
The fault stopped people from running the initial setup of the tablet, although RIM has said that not many of the devices with the faulty OS had actually reached many customers and that they were still with retailers.
Details of the Software Fault
RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up.
The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices.
In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.
The issue primarily affects the initial setup process, which is crucial for users to start using their new devices. Without the ability to complete this setup, the tablets are essentially unusable. This problem has been identified in the 16 GB model of the PlayBook, and RIM has taken swift action to mitigate the impact on its customers and retail partners.
Customer Support and Replacement Process
RIM has also announced that any customers who have purchased a faulty PlayBook can contact RIM to arrange a replacement device. The company has set up a dedicated support line to handle these inquiries and ensure that affected customers receive a new, fully functional tablet as quickly as possible. This proactive approach aims to maintain customer satisfaction and trust in the BlackBerry brand.
In addition to the recall, RIM is working closely with its retail partners to identify and retrieve the faulty units that are still in the distribution channel. This collaborative effort is intended to prevent any further distribution of the defective tablets and to streamline the replacement process.
The recall of the BlackBerry PlayBook highlights the importance of rigorous quality control in the manufacturing and software development processes. While such issues can occasionally arise, the swift response by RIM demonstrates the company’s commitment to addressing problems and supporting its customers.
For those who may be unfamiliar, the BlackBerry PlayBook is a tablet device that was launched by RIM to compete in the burgeoning tablet market. It features a 7-inch display, dual-core processor, and the BlackBerry Tablet OS, which was designed to offer a seamless and powerful user experience. Despite its innovative features, the PlayBook faced stiff competition from other tablets like the Apple iPad and various Android-based devices.
The recall serves as a reminder of the challenges that tech companies face in ensuring that their products meet high standards of quality and reliability. It also underscores the importance of having robust customer support systems in place to address any issues that may arise.
Source CrackBerry
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