Nokia has today announced that they are recalling 14 million mobile phone chargers. The chargers were manufactured by one of Nokia’s third-party suppliers, China’s BYD Co Ltd.
Nokia has said that the chargers could fall apart, which would expose the internals of the charger, thus making them potentially dangerous.
During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.
Details of the Recall
The models affected are ones that were manufactured between June 15, 2009, and August 9, 2009. These models include the AC-3E and AC-3U. Additionally, another model, the AC-4U, which was manufactured between April 13, 2009, and October 25, 2009, is also part of the recall.
Nokia has emphasized that the recall is a precautionary measure to ensure customer safety. The company has not received any reports of incidents or injuries related to these chargers, but the potential risk of electrical shock is significant enough to warrant this large-scale recall.
Steps for Consumers
If you are worried that your mobile phone charger may be one of these models, head on over to Nokia’s charger exchange website for more details. The website provides a simple process for identifying if your charger is part of the recall. You will need to enter the model number and manufacturing date, which can be found on the charger itself.
Nokia has set up a comprehensive exchange program to replace the faulty chargers. Consumers can either visit a Nokia service center or follow the instructions on the website to receive a replacement charger by mail. The company is committed to ensuring that all affected customers receive a safe and reliable charger as quickly as possible.
In addition to the recall, Nokia is also conducting an internal review of its quality control processes. The company aims to prevent similar issues from occurring in the future by enhancing its oversight of third-party suppliers. This incident highlights the importance of rigorous quality control, especially when outsourcing manufacturing to external partners.
Nokia’s proactive approach in addressing this issue demonstrates its commitment to customer safety and product quality. The recall, while significant in scale, is a testament to the company’s dedication to maintaining high standards and ensuring the well-being of its users.
For more information, consumers are encouraged to visit Nokia’s official website or contact their customer service for assistance. The company has also provided a hotline for any inquiries related to the recall, ensuring that all concerns are addressed promptly and efficiently.
In conclusion, while the recall of 14 million chargers is a substantial undertaking, Nokia’s swift action and comprehensive response plan aim to mitigate any potential risks and reassure customers of their safety. This incident serves as a reminder of the critical importance of quality control in the manufacturing process and the need for continuous vigilance in ensuring product safety.
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
