A number of owners of the Nexus 5X smartphone have reported a problem with the device on Reddit, the issue appears to cause the handset to enter a boot loop.
Some owners of the handset have received a full refund from LG when they have sent their handset in for repair, the problem is a hardware issue and LG has trouble getting the part to fix the device.
“We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.
To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.”
So if you have had this issue with your Nexus 5X smartphone then you can contact LG for a refund.
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