Apple has initiated the iPhone 5 battery replacement program in the US and Canada to replace the batteries of a small percentage of devices who were experiencing poor battery life and high charging times.
Apple mentioned the affected devices were sold between September 2012 and January 2013. There’s a very limited number of devices in the fall as well.
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
All you need to do is visit the Apple link below, and key in your serial number to check if your device is eligible for the change, provided you’re experiencing battery issues with your iPhone 5. Users with a faulty battery can get a replacement from an Apple Authorized Service Provider, an Apple Retail Store, or through Apple Technical support.
If you already paid for the replacement battery, and your device is in the list, you can contact Apple for a refund. Apple says the program covers iPhone 5 batteries for two years after the first retail sale of the unit or until March 1, 2015.