OnePlus One may look like an amazing Android device when it comes to price and hardware, but it seems there’s nothing good about them other than that. The handset is extremely difficult to get since it requires invites, and several users are reporting about poor after sales support, which matters a lot to many users.
Now, OnePlus One owners are reporting they are being sent used/refurbished units. Filing and RMA takes a month and even more time for the company to send you the return details, and by that time, users are done selling the handset.
Recently, some users reported on OnePlus One forums with one of them saying, “I believe my first one was refurbished/used as well. Dings and other people’s desk photos upon recovery. Tried to RMA took them a month to approve it and then another 3 weeks to send me details of return. Sold the phone by then.”
OnePlus also released a statement about this issue and said, “We do not send refurbished units as new. In fact, we don’t even refurbish units or offer refurbished units for sale. We are checking with our warehouse now to find out if they have sent out any returned units by mistake, and rest assured that we are very aggressively working towards a conclusion.”
Did this happen with any one of you?
Source: OnePlus Forums, TalkAndroid