Microsoft released a firmware update for the tablet back in December, the update caused a number of issues, including reduced battery life and also issues with sleep mode.
Microsoft quickly pulled the firmware update, although a number of owners of the device had already installed the software, they have now released another update to fix the issues.
”This weekend we released an update that addresses the unexpected wake and battery drain behavior experienced by a small number of Surface Pro 2 customers who installed the December Windows Update,” according to a statement sent by Microsoft’s public relations firm, Waggener Edstrom Communications. “This should have no impact on customers who had not received the December update.”
If you installed the December firmware update on your Surface Pro 2, the new update should be available for your device.
The update will also be available for other users of the Surface Pro 2, which did not install the previous update that caused the problems.
Details of the Firmware Issues
The December firmware update for the Surface Pro 2 was intended to enhance the device’s performance and add new features. However, it inadvertently introduced several critical issues. Users reported that their devices were waking up unexpectedly from sleep mode, which led to significant battery drain. This was particularly problematic for professionals who rely on the Surface Pro 2 for work, as it compromised the device’s reliability and portability.
The battery drain issue was not just a minor inconvenience; it significantly reduced the overall battery life of the device, making it difficult for users to get through a full day of use without needing to recharge. This was a stark contrast to the device’s usual performance, which is known for its long battery life and efficiency.
Microsoft’s Response and Solution
Upon receiving numerous complaints and reports from users, Microsoft acted swiftly to address the issues. They pulled the problematic firmware update from their servers to prevent further installations. However, this did not immediately solve the problem for those who had already installed the update.
To rectify the situation, Microsoft developed a new firmware update designed specifically to fix the issues caused by the December update. This new update was thoroughly tested to ensure that it would not introduce any new problems and would effectively resolve the battery drain and sleep mode issues.
Microsoft’s statement, delivered through their public relations firm, Waggener Edstrom Communications, emphasized that the new update would not affect users who had not installed the December update. This was a crucial point, as it reassured users who had avoided the initial problematic update that their devices would remain unaffected.
The new update is now available for all Surface Pro 2 users. Those who installed the December firmware update should see an improvement in their device’s performance and battery life. Users who did not install the previous update can also download the new firmware to ensure their device is running the latest software.
In addition to addressing the immediate issues, Microsoft has likely taken steps to improve their update testing and rollout processes. This incident highlights the importance of thorough testing and user feedback in the development and deployment of software updates. By learning from this experience, Microsoft can work to prevent similar issues in the future and maintain the trust and satisfaction of their customers.
Source PCWorld
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