After confirming that their Asus Transformer Prime will be receiving a GPS dongle to fix issues with GPS signal on the tablet, Asus has now opened registration for users to get a new GPS dongle. Asus is now offering a free external GPS dongle to all Transformer Prime owners to help improve signal reception. The offer will expire on 31st of July, 2012 (PST).
Understanding the GPS Issue
The Asus Transformer Prime, despite its advanced features and sleek design, faced significant criticism due to its poor GPS performance. Users reported that the device struggled to lock onto GPS signals, making navigation and location-based services unreliable. This issue was particularly problematic for users who relied on the tablet for travel and outdoor activities. The problem stemmed from the tablet’s all-metal body, which interfered with the GPS signal reception.
Asus’s Commitment to Customer Satisfaction
Asus explains on their website:
“Although the Transformer Prime is not a professional GPS device, as part of our unwavering commitment to customers we are offering all Transformer Prime owners a free external GPS extension kit, called a dongle, which may help improve signal reception and optimize the user experience.
We are pleased to announce this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have. For more detailed information about this offer, please click on the link below. We also encourage you to contact your local ASUS customer support hotline directly if you are experiencing GPS related problems.”
This move by Asus highlights their dedication to customer satisfaction and their willingness to address and rectify issues even after the product has been released. By offering a free GPS dongle, Asus aims to enhance the user experience and ensure that their customers can fully utilize the features of the Transformer Prime without any hindrance.
To apply for your free Asus Transformer Prime GPS Dongle, jump over to the Asus website to register and get more information.
How the GPS Dongle Works
The external GPS dongle is designed to be a simple plug-and-play solution. It connects to the Transformer Prime via the tablet’s proprietary port, instantly boosting the device’s ability to receive GPS signals. This external accessory bypasses the interference caused by the tablet’s metal casing, providing a clearer and more reliable signal. Users have reported significant improvements in GPS performance after using the dongle, making it a valuable addition for those who rely on accurate location services.
Customer Feedback and Reception
Since the announcement, the response from Transformer Prime owners has been overwhelmingly positive. Many users have praised Asus for their proactive approach in addressing the GPS issue. Forums and tech communities have seen a surge in discussions about the effectiveness of the dongle, with numerous users sharing their improved experiences. This initiative by Asus not only resolves a critical issue but also strengthens the brand’s reputation for customer care and support.
Source: Verge
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