Last week, it was reported Android 4.4 KitKat update for the HTC One has entered carrier certification in th US and it won’t be too long before the lucky HTC One owners receive the update notification on their screen.
If you are waiting for the roll out to begin, there’s some bad news for you. HTC has announced they’ll miss the 90-day deadline they originally planned to deliver the Android 4.4 KitKat update for HTC One in the US and Canada, but it won’t miss by much, possibly one to two weeks according to HTC USA president Jason Mackenzie.
Earlier this month, the company detailed the entire update process and the reasons why it might take a little while for the update to roll out for various carriers and the unlocked models of the devices. HTC One is getting the Android 4.4 KitKat in parts of Europe, and it’s nice of HTC to be transparent when it comes to the software updates for its smartphone line up.
Here’s the entire letter from Jason Mackenzie to the Team HTC One in its entirety.
Team HTC One,
We’ve always been inspired by our customers, and because of our legacy as a pioneer of smartphones, we are fortunate to have the most technology-savvy, discerning, and passionate customers in the industry. While we continue to be a leader in Android innovation and having done ‘ok’ with software updates, we recognize that ‘ok’ is not good enough.
Starting with Android 4.3 (Jelly Bean) last year, we set out to be a leader in delivering the latest software and were successful in quickly rolling out Jelly Bean for the HTC One. With the release of Android 4.4 (KitKat), we embarked on a mission to push KitKat to our HTC One customers across the US and Canada within 90 days of Google’s official release of the software.
Additionally, we felt it was important to be as transparent with you as possible, which is why we launched the Software Update page to let you know how the process works, and to keep you up-to-date with our progress. We’re excited by the conversation this has generated in the HTC community.
As we approach the 90-day mark, we are getting closer to delivering KitKat and the finish line is becoming more clear. We are currently in the certification phase across all of our carrier partners in North America, and they share our enthusiasm for getting this software in your hands. That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target. The good news is that we won’t miss by much as, it shouldn’t be more than one to two weeks to complete each of the carrier versions of the HTC One.
The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future. We remain resolved to provide timely updates and to be transparent about the process and status of our efforts. Supporting our customers is a major priority for us and we thank you for your support of HTC!
President, HTC Americas
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