Xbox 360 Live gamers who have been experiencing problems and issues over the last week and receiving the dreaded 801540B7 profile error message, which stops you from playing your purchased games, will be pleased to know that Microsoft has now acknowledged the error and says it is working quickly to create a fix for the problems being experienced.
Gaming website Joystiq contacted Microsoft regarding the problems being experienced by gamers and received the following reply:
“We have recently identified an Xbox Live profile data error that results in Error Code ‘801540B7’ for a small number of Xbox Live members. The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance,” – “We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible.”
Understanding the 801540B7 Error
The 801540B7 error code has been a significant source of frustration for many Xbox 360 Live users. This error typically occurs when there is a problem with the user’s profile data, preventing them from accessing their purchased games and other content. The error message often suggests re-downloading the profile, but this solution does not always resolve the issue, leading to further frustration.
Microsoft’s acknowledgment of the problem is a crucial first step in addressing the issue. By recognizing the error and communicating with the affected users, Microsoft is showing its commitment to maintaining a reliable gaming experience for its customers. The company’s swift response and promise to work on a fix demonstrate their dedication to resolving the issue promptly.
Steps to Take While Waiting for a Fix
While Microsoft works on a permanent solution, there are a few steps that affected users can take to try and mitigate the issue:
1. Re-download Your Profile: As suggested by the error message, try re-downloading your Xbox Live profile. This can sometimes resolve the issue temporarily.
2. Contact Customer Support: If re-downloading your profile does not work, reach out to Xbox Live customer support for further assistance. They may have additional troubleshooting steps or temporary fixes.
3. Stay Informed: Keep an eye on official Xbox channels and gaming news websites for updates on the status of the fix. Microsoft has promised to keep users informed as they work on resolving the issue.
The 801540B7 error is a reminder of the complexities involved in maintaining a large online gaming platform. Issues like these can arise from various factors, including server problems, software bugs, or data corruption. While frustrating, it is essential to remember that companies like Microsoft are continually working to improve their services and address any issues that arise.
As more information becomes available or a fix is released, we will keep you updated.
Source: Joystiq
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