Gamers who own a Microsoft Xbox Wireless Elite Series 2 controller may be interested to know that this week Microsoft has extended the warranty on the controller, providing a few benefits to those who have experienced problems in the past.
“We’ve received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2. To ensure your satisfaction, we’re extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
“This extension applies retroactively for Elite Series 2 controllers sold to date. If you incurred repair costs to service your Elite Series 2 controller, you’ll be issued a refund by Microsoft before October 31, 2020.”
Understanding the Warranty Extension
The decision to extend the warranty from 90 days to a full year is a significant move by Microsoft, reflecting their commitment to customer satisfaction and product quality. This extension is particularly beneficial for gamers who have invested in the Elite Series 2 controller, which is known for its premium build and advanced features. The extended warranty provides peace of mind, ensuring that any mechanical issues that arise within the first year of purchase will be addressed by Microsoft without additional cost to the consumer.
The Elite Series 2 controller is designed for competitive gaming, featuring adjustable-tension thumbsticks, a wrap-around rubberized grip, and shorter hair trigger locks. These features are intended to enhance the gaming experience, but they also introduce more mechanical components that could potentially fail. By extending the warranty, Microsoft acknowledges these complexities and stands behind their product, offering support to their customers.
Impact on the Gaming Community
The extended warranty has been well-received by the gaming community, particularly among those who have experienced issues with their controllers. Online forums and social media platforms have seen positive reactions, with many gamers expressing relief and appreciation for Microsoft’s proactive approach. This move not only helps to build trust between Microsoft and its customers but also sets a precedent for other companies in the gaming industry to follow.
For example, a gamer who purchased the Elite Series 2 controller shortly after its release and encountered issues with the thumbsticks drifting or the buttons sticking can now have those problems resolved without worrying about the cost of repairs. This level of support is crucial for maintaining a loyal customer base, especially in a market where gamers have numerous options for controllers and accessories.
Moreover, the retroactive application of the warranty extension means that even those who bought the controller before the announcement are covered. This inclusive approach ensures that all Elite Series 2 owners benefit from the extended warranty, further solidifying Microsoft’s reputation for customer care.
In addition to the warranty extension, Microsoft has also committed to issuing refunds for any repair costs incurred by customers before the announcement. This gesture demonstrates a high level of accountability and customer-centric thinking, as it acknowledges the inconvenience and financial burden that some users may have faced.
Source : Microsoft : Xbox Controller
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