The main carriers in the US have already stopped sales and the exchange of the new Galaxy Note 7 over safety concerns relating to the new handset and now Samsung has asked all of its partners globally to stop selling the device.
Samsung has said that it is stopping sales and exchanges of the old handset for the new one whilst it investigates the numerous reports of the new replacement handset catching fire, you can see an official statement from Samsung below.
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
Samsung has had to take this action as some of the Note 7 handsets which were replacement handsets have caught fire, these new devices are supposed to have fixed the previous issue with the Samsung Galaxy Note 7 batteries.
This really is bad news for Samsung, as having problems with a handset once is bad enough, but then having problems with the new replacement device that is given to consumers as part of the recall is a nightmare for the company.
If you have one of the Galaxy Note 7 handsets, either the new or old, it is recommended that you turn the device off and do not use it. You will then need to contact your mobile carrier or the retailer you purchased the device from about either getting a different handset or a refund.
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