Some owners of the new Samsung Galaxy S9 have reported having some issues with the touchscreen on the handsets. Specifically, some users have encountered dead zones on the display where nothing happens when these areas are touched. This issue can be particularly frustrating as it affects the overall usability of the device, making it difficult to perform basic tasks such as typing or navigating through apps.
The issue appears to be affecting both the Galaxy S9 and S9 Plus handsets, although it is not clear as yet how widespread the problem is. Not all users are reporting these problems with their handsets’ displays, which suggests that the issue may be limited to a specific batch of devices or could be related to certain usage patterns.
Understanding the Touchscreen Issue
Touchscreen issues like dead zones can arise from various factors. It could be a hardware defect where certain areas of the screen are not responsive due to manufacturing flaws. Alternatively, it could be a software glitch that affects the touchscreen’s responsiveness. In some cases, external factors such as screen protectors or cases might interfere with the touchscreen’s functionality.
For instance, if a screen protector is not properly aligned, it might cause certain areas of the screen to become unresponsive. Similarly, a bulky case might exert pressure on the screen, leading to dead zones. Users experiencing these issues should first try removing any screen protectors or cases to see if the problem persists.
Samsung has now confirmed that they are looking into the problem, and you can see an official statement from the company below.
At Samsung, customer satisfaction is core to our business, and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.
We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
Steps to Take if You Experience This Issue
If you have had this problem with your Galaxy S9 or S9 Plus smartphone, there are several steps you can take to try and resolve the issue:
1. Restart Your Device: Sometimes, a simple restart can resolve minor software glitches that might be affecting the touchscreen.
2. Update Your Software: Ensure that your device is running the latest software version. Samsung frequently releases updates that address known issues and improve overall performance.
3. Factory Reset: If the problem persists, you might consider performing a factory reset. This will erase all data on your device, so make sure to back up your important files before proceeding.
4. Contact Samsung Support: If none of the above steps work, it is best to contact Samsung support directly. They can provide further assistance and may offer a replacement device if the issue is determined to be a hardware defect.
Samsung is recommending that you contact them directly to get the issue resolved. They have a dedicated customer service line at 1-800-SAMSUNG, where you can speak to a representative who can guide you through the troubleshooting process or arrange for a repair or replacement if necessary.
In conclusion, while the touchscreen issue on the Samsung Galaxy S9 and S9 Plus is concerning, it appears to be affecting a limited number of devices. Samsung’s prompt response and commitment to customer satisfaction are reassuring, and affected users are encouraged to reach out to the company for support. If you have experienced this issue, please leave a comment below and let us know your experience.
Source Engadget
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