In a bizarre twist to the new Hotmail interface roll-out, Microsoft is now telling disgruntled Hotmail users if the application won’t work or they are having problems logging in to download and use the Google Chrome browser to correct their problems.
A new release of the Hotmail mail application was launched last week but to the annoyance of users, the new system is riddled with bugs. In some cases, users have lost mail, can’t log in, and receive scripting errors in Hotmail that prevent them from composing new messages. This has caused significant frustration among the user base, many of whom rely on Hotmail for their daily communication needs.
Microsoft’s Response to the Issues
Microsoft, via the Hotmail forum, has been advising its customers to stop using Safari 3 and Firefox 2 in order to access its free webmail service. This recommendation has left many users puzzled, as these browsers are widely used and generally considered reliable. The suggestion to switch browsers has not been well-received by all, especially those who prefer the features and user experience offered by Safari and Firefox.
Microsoft says that ‘Some customers have indicated that if they use Google Chrome to view their Hotmail account, they no longer encounter this problem.’ While this might be a temporary workaround, it raises questions about the compatibility of Hotmail with other major browsers. Users are concerned that they are being forced to switch to a browser they may not prefer or have experience with, just to access their email.
User Reactions and Alternatives
But this might not be the best solution for users, and many have said they are ready to abandon Hotmail due to Microsoft’s lack of support and speed in dealing with the bugs in the system. The frustration is palpable in various online forums and social media platforms, where users have expressed their dissatisfaction with the new Hotmail interface and the suggested workaround.
For instance, one user mentioned, “I’ve been using Hotmail for over a decade, and this new update has made it nearly impossible to access my emails. Switching to Chrome is not a solution; it’s a band-aid on a much larger problem.” Another user added, “If Microsoft can’t ensure compatibility with major browsers, maybe it’s time to switch to a more reliable email service.”
In light of these issues, some users are exploring alternative email services such as Gmail, Yahoo Mail, and Outlook.com. These services offer robust features and are known for their reliability and compatibility with various browsers. For users who rely heavily on email for personal and professional communication, making a switch to a more stable platform might be a necessary step.
Moreover, the situation highlights the importance of thorough testing and user feedback before rolling out major updates to widely-used applications. Ensuring compatibility across different browsers and devices is crucial for maintaining user trust and satisfaction. Microsoft’s handling of this situation serves as a reminder to other tech companies about the potential fallout from poorly executed updates.
Via The Register
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