According to a new customer satisfaction survey done during the holiday season this yea, Amazon managed to claim the top spot if the ForeSee Experience Index.
The study was conducted between November 29th and December 17th, and collected over 67000 surveys, asking customers to rate the top 100 retailers in the United States. Surprisingly, Amazon managed to grab a score of 90, the highest ever recorded by the firm. As a token of appreciation, the retail giant is offering a $30 discount on its Kindle Fire line up for a limited time period.
To avail the discount, just select the version of the Kindle Fire tablet you want to purchase and enter the coupon code “MAYDAY30” while checking out, and it will apply the $30 discount on your order. There are some terms and conditions for the offer as well, and is applicable to US customers only. Every customer can apply the discount on one unit per purchase, until supplies last.
For the ninth consecutive year, customers ranked Amazon #1 in customer satisfaction during the holiday shopping season according to the newly-released ForeSee Experience Index: US Retail Edition. For their study, customer experience analytics firm ForeSee collected more than 67,600 surveys between November 29, 2013, and December 17, 2013, asking consumers to rate their satisfaction with the top 100 retailers. ForeSee ranked Amazon highest in overall customer satisfaction in the survey with a score of 90—the highest ever recorded by the firm. In addition, ForeSee found that customers ranked Amazon highest in satisfaction with the online experience and also put Amazon significantly out front when it came to the mobile shopping experience.
There’s a catch here as well, if you want to avail the discount, you have to act fast as it will expire on January 11th at 11:59PM PST.
Source: Amazon
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