Earlier this week, we heard about a bug that was causing PlayStation 4 consoles to crash. This issue was particularly concerning for many gamers who rely on their consoles for entertainment and social interaction. Fortunately, Sony has announced that the problem has been fixed, bringing relief to the PlayStation community.
The console would crash if it was sent a specific message, which would trigger a crash loop, rendering the console temporarily unusable. This has apparently now been fixed, and Sony has provided a detailed explanation on how you can fix your console if you have encountered this problem.
We’ve since fixed the issue, and it wasn’t bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal. ^DB
— Ask PlayStation UK (@AskPS_UK) October 15, 2018
Understanding the Crash Loop Issue
The crash loop issue was caused by a malicious message that, when received, would cause the PlayStation 4 to enter an endless cycle of crashes. This was not a case of the console being permanently bricked, but it did require immediate attention to restore functionality. The message exploit took advantage of a vulnerability in the system’s messaging protocol, which Sony has now patched.
To fix the issue, Sony recommends the following steps:
1. Delete the Message: Use the PlayStation mobile app to delete the offending message. This prevents the console from attempting to process the message again.
2. Enter Safe Mode: Turn off the console completely. Then, press and hold the power button until you hear two beeps, which indicates that the console is in Safe Mode.
3. Use Option 5: In Safe Mode, select Option 5, which is “Rebuild Database.” This process will scan the drive and create a new database of all content, effectively removing the corrupted data causing the crash loop.
Preventing Future Issues
While Sony has addressed this specific issue, it’s important for users to take proactive steps to protect their consoles from similar problems in the future. Here are some tips:
– Adjust Privacy Settings: Limit who can send you messages. You can set your messages to be received only from friends or turn off messaging entirely if you prefer.
– Keep Software Updated: Always ensure your console is running the latest firmware. Sony regularly releases updates that include security patches and improvements.
– Be Cautious with Unknown Messages: If you receive a message from an unknown sender, be cautious. Avoid opening messages that seem suspicious or come from unfamiliar sources.
If you have experienced this problem with your PlayStation 4 console, following the steps provided by Sony should resolve the issue. It’s also a good idea to share your experience and any additional tips you might have in the comments below. This can help other users who might be facing similar issues.
Sony’s quick response to this problem demonstrates their commitment to maintaining a secure and enjoyable gaming environment for all PlayStation users. By staying informed and taking preventive measures, you can ensure a smoother and safer gaming experience.
Source The Verge
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