Sony has come under a lot of criticism recently for the way it dealt with the hacks to its PlayStation Network and its Sony Online Entertainment gaming business, where many customers details were compromised and some credit card details were taken.
It look like Sony is attempting to limit the damage done to its customers, and Sony’s Howard Stringer has published a letter to its customers on the PlayStation Blog.
In the letter Stringer has announced that Sony are looking to protect their customers from identity theft, and they are giving each customer a $1 million identity theft insurance policy to protect them against any losses if their details have been compromised.
Sony has also tried to justify why it took them so long to let customers know about the breach, you can see part of the statement below.
I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.
Whether this is enough to keep all the Sony customers happy remains to be seen, what do you guys think, have they done enough or should they be taking further action?
Source PlayStation Blog