Samsung has said that their Galaxy S7 and S7 Edge smartphones do not suffer from the same battery problems that forced it to cancel its Galaxy Note 7 smartphone.
The company has now issued an official statement saying that its Galaxy S7 range of devices are not affected by the battery problems that caused the Note 7 to catch fire.
Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.
Background on the Galaxy Note 7 Battery Issues
The Galaxy Note 7, released in August 2016, was initially well-received for its design and features. However, it soon became infamous due to widespread reports of the device catching fire. The root cause was identified as a battery defect, which led to overheating and, in some cases, explosions. Samsung initiated a global recall and eventually discontinued the Note 7 entirely, costing the company billions of dollars and damaging its reputation.
Samsung’s Assurance on Galaxy S7 Safety
In light of the Note 7 debacle, Samsung has been keen to reassure consumers about the safety of its other devices, particularly the Galaxy S7 and S7 Edge. The company emphasized that there have been no confirmed cases of internal battery failures in these models. This statement is significant given that over 10 million units are in use in the United States alone.
There have been a couple of reports of some devices in the Galaxy S7 range having issues, Samsung is apparently investigating these on an individual basis. The company has noted that these incidents were caused by severe external damage rather than internal battery faults. This distinction is crucial as it suggests that the Galaxy S7 and S7 Edge are fundamentally safe when used under normal conditions.
Samsung’s commitment to safety is further demonstrated by its rigorous testing protocols. The company has implemented an 8-point battery safety check, which includes durability tests, visual inspections, and X-ray tests, among others. These measures are designed to prevent any recurrence of the issues that plagued the Note 7.
Consumer Confidence and Market Impact
The assurance from Samsung is likely to bolster consumer confidence in the brand. The Galaxy S7 and S7 Edge have been popular choices among consumers, praised for their high-quality displays, powerful performance, and sleek design. By addressing safety concerns head-on, Samsung aims to maintain its market position and continue to attract new customers.
Moreover, the company’s proactive approach in investigating individual reports of issues demonstrates a commitment to transparency and customer satisfaction. This is a crucial step in rebuilding trust and ensuring that consumers feel secure in their choice of device.
In conclusion, while the Galaxy Note 7 incident was a significant setback for Samsung, the company has taken extensive measures to ensure that its other devices, including the Galaxy S7 and S7 Edge, are safe for consumers. By standing behind the quality and safety of these models, Samsung is working to restore its reputation and reassure its customer base.
Source TechCrunch
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