Microsoft recently released a new software update for their Surface Pro 2 tablet. Unfortunately, the update caused a number of issues for owners of the device, and Microsoft has now pulled the update.
Some of the issues experienced by owners of the Surface Pro 2 tablet included battery issues, failed installations, and more. You can see a statement from Microsoft below.
To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th, 2013. We are working to release an alternative update package after the holidays.
Details of the Issues
The issues reported by Surface Pro 2 users were quite varied. Battery issues were among the most significant, with some users reporting that their devices were draining much faster than usual. This is particularly problematic for a tablet that is often used on the go, where battery life is crucial. Additionally, some users experienced failed installations, where the update would not complete successfully, leaving their devices in an unstable state. Other users reported problems with system performance, including slower boot times and unresponsive applications.
Microsoft’s Response and Future Plans
Microsoft’s decision to pull the update was made to prevent further inconvenience to users during the holiday season. The company has acknowledged the issues and is actively working on a new update package that is expected to address these problems. The statement from Microsoft indicates that the new update will be released after the holidays, which suggests that users will have to wait a week or so for a resolution.
The Surface Pro 2 is a popular device, known for its versatility and performance. However, software updates are critical to maintaining the device’s functionality and security. When an update causes issues, it can significantly impact the user experience. Microsoft’s quick action to remove the problematic update shows their commitment to customer satisfaction, but it also highlights the challenges of managing software updates for a diverse user base.
In the meantime, users experiencing issues with their Surface Pro 2 are advised to revert to the previous stable version of the software if possible. This can often resolve immediate problems and restore the device to a functional state. Users should also keep an eye on official Microsoft channels for announcements regarding the new update.
So it looks like there is no fix for the issues at the moment. Microsoft will release a new update which is expected to fix the issues ‘after the holidays,’ so people who are having problems with their device will have to wait a week or so to see the update.
If you have had an issue with your Surface Pro 2 tablet, leave a comment and let us know.
Source Microsoft
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