Yesterday we told you that the Dell Venue Pro, which was due to be shipped out to people who had pre-ordered the Windows Phone 7 smartphone before Christmas, has been delayed until next year.
Dell officially announced this yesterday, and it seems they are trying to apologize to customers for the delay by sending them a free Bluetooth headset.
Anyone who ordered the Dell Venue Pro will receive a free Plantronics Explorer 240 Bluetooth headset, which retails for about $23. I suppose it is better than nothing, but I am guessing that people who ordered the Dell Venue Pro would rather have their new smartphone show up on time.
Understanding the Delay
The delay of the Dell Venue Pro has been a significant disappointment for many eager customers. The smartphone, which runs on the Windows Phone 7 operating system, was highly anticipated due to its unique features and sleek design. The delay has been attributed to unforeseen production issues, which have unfortunately pushed the shipping date into the next year. This kind of delay is not uncommon in the tech industry, where supply chain issues, last-minute software tweaks, or hardware adjustments can often lead to postponed release dates.
Customer Reactions and Dell’s Response
Customer reactions to the delay have been mixed. While some understand the complexities involved in bringing a new smartphone to market, others are understandably frustrated. The holiday season is a critical time for tech purchases, and many had hoped to have the Dell Venue Pro in their hands as a gift or for personal use during the festive period.
In an effort to mitigate the disappointment, Dell has decided to offer a free Plantronics Explorer 240 Bluetooth headset to those affected by the delay. This headset, which retails for about $23, is a small gesture of goodwill from Dell. The Plantronics Explorer 240 is known for its comfortable fit and reliable performance, making it a useful accessory for any smartphone user. However, it is clear that most customers would prefer to receive their new Dell Venue Pro on time rather than a free accessory.
The Dell Venue Pro itself is a noteworthy device. It features a 4.1-inch AMOLED display, a full QWERTY keyboard, and a 5-megapixel camera. The phone is powered by a 1GHz Snapdragon processor and offers 8GB or 16GB of internal storage. Its design and functionality have been praised in early reviews, making the delay even more disappointing for those who pre-ordered.
Dell’s decision to offer a free Bluetooth headset is a strategic move to maintain customer loyalty and satisfaction. While it may not completely alleviate the frustration of the delay, it shows that Dell is making an effort to compensate for the inconvenience. This kind of customer service is crucial in the competitive smartphone market, where brand loyalty can be easily swayed by negative experiences.
In conclusion, while the delay of the Dell Venue Pro is unfortunate, Dell’s response to the situation demonstrates their commitment to customer satisfaction. The free Plantronics Explorer 240 Bluetooth headset is a thoughtful gesture, even if it doesn’t fully make up for the delay. As we move into the new year, customers can look forward to finally receiving their highly anticipated Dell Venue Pro and experiencing all the features it has to offer.
via Ubergizmo
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
