ASUS DR-900 eReader Arriving In Stores

I bought the DR-900 e-book reader on 16th of December, on the 18th a crack appeared on the screen so I went back to the store where I bought it and was told that I must have dropped it or knocked it and that wasn’t covered by the guarantee. I did no such thing but, obviously, there’s no way prove it. So I decided to call the ASUS Italy helpdesk and, after sending them the picture, they told me to mail them the device via the store where I bought it and that they would repair it. After a month had passed and I hadn’t heard from ASUS I called them and was told that this kind o problem wasn’t covered by the guarantee and that their technical office would email me an estimate of the costs of repair. We’re in April now, and I still don’t know anything, since the ASUS never called me back or emailed me. I’ve been calling them regularly for the last two months and they always say they would let me know during the course of the day, or the next day, but I never heard from them. So, to sum it up, I paid 300 euro for the device, used it for two days and never seen it again; therefore I’ll never buy anything from ASUS ever again and I strongly recommend avoiding their products and their customer service since they’re unable to resolve any problem. Their products, this reader at any rate, are of very poor quality. GOODBYE ASUS!