Some owners of the original iPhone 6 Plus handset have experienced problems with the touchscreen on the device, a phenomenon that has been nicknamed ‘Touch Disease.’ This issue has been a significant concern for many users, and now Apple has officially acknowledged the problem.
Apple will now fix devices that have this issue for a reduced repair fee compared to the original fee. You can see more details below.
Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.
If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.
Understanding ‘Touch Disease’
‘Touch Disease’ is a term coined by the tech community to describe a specific hardware failure in the iPhone 6 Plus. This issue manifests as unresponsive touchscreens, flickering displays, and gray bars appearing at the top of the screen. The root cause of this problem is believed to be related to the design and construction of the iPhone 6 Plus. When the device is dropped or subjected to stress, the solder connections on the touchscreen controller chips can become loose or damaged, leading to the symptoms described.
This problem has been widely reported by users and has even led to class-action lawsuits against Apple. The company’s acknowledgment of the issue and the offer to repair affected devices for $149 is a significant step towards addressing customer concerns.
Steps to Get Your iPhone 6 Plus Repaired
If you are experiencing ‘Touch Disease’ with your iPhone 6 Plus, here are the steps you need to follow to get it repaired:
1. Check for Symptoms: Ensure that your device is exhibiting the symptoms of ‘Touch Disease,’ such as display flickering or Multi-Touch issues. The device should be in working order, and the screen should not be cracked or broken.
2. Visit Apple’s Support Page: Go to the Apple support page dedicated to this issue. You can find more information and initiate the repair process from there. The link is provided below.
3. Prepare Your Device: Before sending your device for repair, back up your data to iCloud or your computer. This ensures that you do not lose any important information during the repair process.
4. Contact Apple Support: Reach out to Apple Support to arrange for the repair. You may need to visit an Apple Store or an authorized service provider, or you might be able to mail your device in for repair.
5. Pay the Service Fee: The repair service for ‘Touch Disease’ is offered at a reduced price of $149. This fee is significantly lower than the cost of replacing the device or getting other types of repairs.
By following these steps, you can have your iPhone 6 Plus repaired and restore its functionality.
You can find out more information over at Apple at the link below. If you have this issue, you can now get it repaired for $149.
Source Apple, TechCrunch
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