We trust UPS to get us our packages quickly, but in this era there is always a price to pay for convenience. If your identity was recently compromised, you might have UPS to thank for that delivery too. According to a new report, UPS is looking into a possible data breach. We have seen this with other major retailers in the recent past.
The investigation started on July 31, when UPS learned hackers had been looking for vulnerabilities in various network systems. UPS then hired a security firm and learned that 51 of their stores had been infected with malware meant to snatch up customer data. And no company wants to hear that.
Let’s put it in perspective though. UPS operates over 4,000 stores nationwide. These 51 affected stores represent about one percent of their overall retail presence, and are spread through 24 states in the US. In other words, it could have been much worse. Not that this eases your mind if you are one of the unlucky people whose identity was compromised.
The President of The UPS Store, Tim Davis said, “I understand this type of incident can be disruptive and cause frustration. I apologize for any anxiety this may have caused our customers. At The UPS Store, the trust of our customers is of utmost importance. As soon as we became aware of the potential malware intrusion, we deployed extensive resources to quickly address and eliminate this issue.”
We don’t know how many customers have been compromised yet. UPS is at least offering a free year of identity theft protection and credit monitoring for anyone affected.