We heard earlier this week that a messaging bug was causing PlayStation 4 units to crash. Many reports on forums and social media suggested that messages with a certain string of characters could make the console crash. Naturally this was a big pain for PS4 users, but fortunately, Sony has fixed the issue.
One of the official PlayStation Twitter accounts has confirmed that the issue has been fixed. It also clarified that this didn’t brick the consoles affected. The messages simply sent the consoles in a crash loop which could be fixed in under five minutes. Users first had to delete the message using the PS Mobile app on their smartphone, go into Safe Mode, use Option 5, and have the console boot up normally from there.
It’s nice to know that Sony acted very fast on this so that gamers could rest easy. It was pretty bad for some owners as they had to factory reset their consoles just to get them working again. The smart thing to do prior to the fix was to not open messages on the console and avoid the whole issue. The messages can be opened using the PS mobile app on smartphones instead.
Now, this issue is fixed and users can easily open all messages on the console itself without worrying about trouble with your console.
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