What do you do if you pre-order a game when it’s first unveiled but over the following days you decide you don’t want to spend your money on it? Well if you pre-ordered it through Sony’s PlayStation Store, there is a new policy that allows PlayStation Store pre-order refund. There is a catch, however.
The refund terms are slightly different depending on the type of content purchased from the store. With the exception of a PlayStation Plus or PlayStation Now subscription, it will not be possible to get credit back for a purchase after the game has been played or even if it has only been downloaded. The only way you can get your money back is if you don’t download the game to begin with.
You will have up to 14 days from the purchase date to ask for a refund on a pre-order, but it will only be eligible if you haven’t started to download or stream the content. This includes pre-loading. You will get the money back in your original payment method.
If you are claiming the refund for a game that’s already released, or a DLC or season pass, there’s still a 14-day grace period from the date of purchase if you haven’t downloaded or played. In this case, the refund will be provided as PSN wallet credit.
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