Not too long ago, Microsoft unveiled their next-generation Surface 2 and Surface Pro 2 tablets, with a hope to make up for the poor sales of their predecessors. There’s no denying that Microsoft Surface 2 and Surface Pro 2 brought some much-needed improvements in the new tablets. But, there are still issues that much be fixed with the new tablets.
Several frustrated Microsoft Surface 2 and Surface Pro 2 owners are reporting overheating problems while playing games or multitasking, resulting in the display to dim to the point where the tablet is unusable. A Microsoft spokesperson said the company is aware of the issue and are working on a fix that will be released in the upcoming Windows update.
According to the Microsoft representative,
“Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities – like gaming. In some scenarios this does not appear necessary. We’re working on a tuning update that will remove this unnecessary dimming event. You can expect this update in an upcoming Windows Update package. In the meantime allow the Surface to cool down for a minute or so in order to return the screen to previous brightness levels.”
Meanwhile, users who are experiencing the overheating issue should allow their tablets to cool down for a few minutes, according to the representative, and the screen’s brightness will come back to normal.
If you own one of these tablets, keep an eye on the temperature levels of your tablet. We’re hoping Microsoft will release a fix very soon.