A number of owners of Apple’s new iPhone 5 have been reporting that the black aluminum casing on the handset is easily scratched, and some have even reported that their new iPhone 5 has come with scratches out of the box.
Now one owner of the new iPhone 5, Alex, has received a reply to an email he sent to Apple’s Senior Vice President of Marketing, Phil Schiller, who has responded that this is normal, you can see the email below.
Any aluminum product may scratch or chip with use, exposing its natural silver color, That is normal, Phil.
The guys over at 9 to 5 Mac have said that the email did in fact come from Apple,s Phil Schiller, so Apple obviously thinks this is normal, although we wonder how many owners of the new iPhone will be happy with this response.
If you own a new iPhone 5 and have had this happen to your handset, leave a comment and let us know, also if you device came with scratches out of the box let us know as well.
Source 9 to 5 Mac
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