Sometimes corporations really have no empathy for the little guy. In this case, Sony has informed a victim of fraud that he still has to pay the outstanding charge even though his Playstation account was hacked, or he will be locked out indefinitely, making his console an expensive paperweight. That just sucks.
Back in February, Ben Smyth’s account was hacked, with £49.99 fraudulently charged to his credit card. His details were then altered by Sony, and the company told him that the situation was “under investigation”. Sony then allegedly refused to give a refund, but Smyth managed to inform his credit card provider to prevent the payment from going through.
What a hassle. It didn’t end there. A few months later, Sony has frozen his Playstation account due to the outstanding amount owed, and said that the £49.99 is his responsibility to clear, while not disputing the fraudulent nature of the payment. Wow. That is messed up Sony. So Smyth is not able to enjoy over £1,000-worth of purchased software and hardware. It’s as if they want to tick off gamers.
Smyth says, “I was advised on the telephone by Sony support that all use, including fraudulent activities committed by an unknown third party, is my responsibility. He advised me that Sony takes no responsibility for fraudulent use of my credit card details and security rests solely with me.” Grow up Sony. Don’t be that company.