Dell UK decided that it was worth charging customers on their website $27 to pre-install Mozilla’s free web browser for some reason. The news hit the web yesterday after a Dell business customer noticed it while configuring a new Optiplex 7010 desktop system.
It’s not uncommon for Dell to offer software additions during the build process for an extra fee. However, that is software that it is charged for and costs something to purchase. You shouldn’t charge for specific individual apps like Firefox when you don’t have a distribution deal in place with the people who make it. That’s not cool.
Mozilla themselves have stated that Dell was in the wrong: trying to generate profit from the trademarked Firefox name without permission is a huge problem. Apparently Dell’s marketing department has already dropped the Firefox option from their Optiplex customization pages. They won’t selling a free app for $27 anymore. What were they thinking? I wonder just how many people were charged for this. Dell should give their money back on their own, but we will see what happens.
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