We only just reported that comiXology had launched a new app that would replace the old one. This new app does away with the ability to purchase comics within the app. Well, it looks like there are some problems. Many users have started to publicly complain that they are now unable to access their previously purchased comics.
This is not good since comiXology has been around for awhile. This means that some people have spent hundreds of dollars on comics and those people are now unable to access them. I know I would be furious if this was me. That is a lot of money. We don’t know how widespread the issue is, but if you have yet to update to the new app, you might want to do it and check to see whether your previous purchases are still there. If they aren’t, then you might want to get in touch with comiXology, after you scream and pull some hair out.
The company has not yet officially commented, but I am sure we will hear from them soon. Amazon recently bought the company and now, just like the Kindle app for iOS, the in-app subscriptions have been removed.
Updated 30th April 2014
We have just received a statement from a ComiXology spokesperson, who have explained the issue that some people are having, you can see the full statement below.
Since the launch of the new Comics iOS reader application, there have been reports from a small group of customers who have purchased books from comiXolology that are seemingly not showing up in their account. This problem is occurring because customers have books tied to more than one comiXology account, and/or a separate iTunes account, and/or did not restore their purchases. If you have experienced any of these issues, please [email protected] and we will be happy to fix the problem.