When Diablo 3 was launched, it had a ton of bugs and server issues that caused players a lot of grief. The problems led to the South Korean Fair Trade Commission (FTC) investigating Blizzard, which in turn led to the FTC eventually raiding Blizzard’s Korean office. And now it looks like they will now be offering some South Korean gamers a full refund for the game.
As long as they are under level 40 anyway. Players will be able to apply for the refund starting June 25th until July 3rd. If you are over level 40, you will get no refund. Sorry.
While Blizzard’s original refund policy only allowed for returns of products not in use, that has now been changed to comply with South Korea’s law of product returns within seven days as long as the problems are not caused by the customer. Also Blizzard will accept returns from players under level 20 within two weeks of purchase. I wonder how much money they are losing because of this.