Sadly for Arlo security camera owners, they didn’t get the most reliable coverage this weekend. The Netgear-linked brand has confirmed that there was a service outage that knocked many cameras offline. It began in the late afternoon on August 4th. That’s when customers experienced “intermittent login errors” that prevented them from signing in or wouldn’t let them watch their motion detection recordings. Still others couldn’t watch live streams or connect at all. Not a great weekend for Arlo.
This is not the first outage in recent months, but this one seemed severe compared to past incidents, which were either brief or affected a small number of camera owners.
We should all be aware that cloud-based cameras are only as reliable as the internet services that power them. This defeats the whole purpose of the camera. Even a short outage could be enough for intruders to do their thing. Arlo just held its public stock offering earlier this week, so the timing isn’t great for them.
Hopefully, they are working on fixes so that this will happen less often in the future. We will let you know if we hear anything more about it or if the company comments about this.
Update: Arlo got back to me and assured me that all previously mentioned matters have been fully resolved and that all Arlo systems are now operational. All user cloud recordings are also safe in your Library and you will continue to get alerts for new activity recorded by the camera system.